In our service, the passenger can handle:
- A passenger can order and view their services themselves via our web app.
- See the status of your own order, e.g. that it is planned and an estimated time when an agent is expected to show up.
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In our service, the planner can handle e.g.:
- Receive orders, this can be handled by, for example, an information service or the operational unit.
- The tasks can have one or more activities which in turn can belong to different agents.
- See your own resources (agents) and plan one or more agents for activities that belong to the respective task.
- See where the activities are on Google maps map of the airport.
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In our service, the agent performing work can see in their web app:
- Which tasks and activities the agent must carry out.
- Update planned time for upcoming activities.
- Report when the agent has started and finished the respective activity for the assignment.
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